It was awesome to sit down with Adam Rowledge the award winning General Manager of the Georgian House Hotel in London. Adam is simply an in incredibly warm, driven and intelligent operator who just loves his industry and is able to transfer that passion to other people. I really enjoyed discussing his story from originally aiming to be a pro-cyclist to changing course to running an amazing hotel in London at such a young age. You’ll hear how they’ve made incredible revenues with a unique customer experience, the importance of educating and empowering staff, creating the right revenue balance, we talked AI, and personalisation in the booking process, turning online feedback into revenue, power of the Brexit effect on the London market, but most of all, understanding Adam’s story. Anyone in the hotel industry, leader or newcomer will really derive some inspiration from what Adam has to say. Enjoy!