© 2019 Rowledge Associates
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Following the people first approach that Rowledge Associates practices, training is a crucial element of the employee experience and one which impacts customer service, revenue and staff retention directly. Focusing on leadership throughout all levels of the business, Adam assists individuals in evaluating their leadership styles and improving their effectiveness through personalised direction. Optimising teams and managing change are also key areas of training which encourage adaptability and the most beneficial methods to achieve business goals, whilst the World Host Principles of Customer Service training will also be offered by Adam as a qualified trainer for the course.
An initial briefing regarding the requirements of the training scheme will allow Adam to fully understand the desired outcomes and areas of concern for the business. Following this, a coherent plan will be created for the appropriate training course that best applies to the individual situation. Working directly with the team members involved, Adam will build a relationship with the attendees, encouraging an open dialogue and environment of trust in which to best deliver the training messages, and to ensure they are retained. Throughout the training process, delegates will be welcomed to give feedback and have the techniques or tools adapted to meet their needs of their specific business. Communication, knowledge and teamwork remain consistent pillars supporting every training course that is offered by Rowledge Associates.